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FAQ

Austin AC and heating questions

Straight answers about calling, costs, rebates and what to ask.

Call (737) 378-9016

Straight answers

How the line works, what to expect, and the questions worth asking any HVAC company. For more detail, see AC repair, heating, installation and rebates.

Homeowners reviewing HVAC paperwork
Most bad HVAC decisions start with not knowing what to ask.
Technician checking an outdoor AC unit
A technician can tell a capacitor from a compressor in minutes on site; nobody can over the phone.

Common questions

Who actually comes to my house?

A technician from a licensed, locally owned HVAC company. Austin AC Service answers the phone and puts you through to that company, which diagnoses, quotes and does the work.

Does it cost anything to call?

No. The call and the connection are free. Any service fee or repair price is set by the HVAC company, and you should hear it before work starts.

Can you tell me what my repair will cost over the phone?

No, and be cautious of anyone who does. A capacitor and a compressor can produce the same symptom. Only someone looking at the system can tell them apart.

Is the phone answered at night and on weekends?

Yes, around the clock. If the company is on another call, your details are passed along for a call back.

Which areas are covered?

Austin and the surrounding area, including Round Rock, Cedar Park, Pflugerville, Georgetown, Leander, Lakeway, Bee Cave, Buda and Kyle.

Does my R-410A system have to be replaced?

No. R-410A is still available for servicing existing systems, and a working system does not have to be replaced because of its refrigerant.

Is there still a federal tax credit for a new system?

The federal 25C credit ended for equipment installed after December 31, 2025. Austin Energy customers may still qualify for a utility rebate.

How do I check an HVAC company's license?

Ask for the license number and look it up at tdlr.texas.gov.

What should I do if I smell gas?

Leave the house without switching anything on or off, and call 911 or the gas company from outside.

Need help with your system?

The line is answered around the clock. You will be put through to a licensed local HVAC company.

Call (737) 378-9016
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