This policy explains what Austin AC Service, a d/b/a of Dominion Digital Group, collects when you call (737) 378-9016 or use austinacservice.com, and what happens to it. It is written in plain language and is not legal advice.
What we collect
When you call. The automated assistant records your phone number and what you tell it: your name, callback number, city or ZIP code, whether the problem is cooling or heating, and a description of what the system is doing. Calls may be recorded.
When you send the contact form. The call back form on the contact page collects your name, phone number, email address if you choose to give one, city or ZIP code, what you need help with, and any note you add. The form is stored by the website host, Netlify, and sent to the site owner by text message and email so the request can be passed to an independent local HVAC company that calls you back. It is not sold and is not used for marketing.
When you use the website. Apart from that form, the website has no accounts and no email sign-up. The hosting provider may log basic technical information such as IP address, browser type and the pages requested. The page fonts are loaded from Google Fonts. If you choose Español, Google Translate is loaded and a small cookie named googtrans remembers your choice.
How we use it
To connect you with an independent, locally owned HVAC company that serves your area, and to give that company what it needs to help you or call you back.
Who we share it with
We share your name, phone number, location and the description of your problem with the independent HVAC company your call or form request is passed to, including a short summary it hears before it picks up, so that it can contact you and quote the work. Otherwise we share information only with service providers that help run the phone line and website, such as telephone, call-handling and hosting providers, and only as far as they need it to do that work. We do not sell your personal information.
Text messages and marketing
We do not send marketing text messages or emails. The company you are connected with may contact you about your request, under its own policies.
How long we keep it
We keep call and form details only as long as needed to connect requests, handle questions about them and meet legal or accounting obligations.
Your choices
You can ask what information we hold about you, or ask us to delete it, by calling (737) 378-9016. That includes a request sent through the contact form, which can be deleted from the website host on request. Information already passed to an HVAC company is held by that company; contact it directly about its records.
Children
The line and website are meant for adults arranging service for a home or business. We do not knowingly collect information from children.
Changes
We may update this policy. The date at the top shows when it last changed.
See also the Terms of Use.